Ergonomics for Comfort, Productivity, Health

You have a very informative website with lots of options for chair features. I very much appreciate the availability of chairs for us shorter people. This is a godsend! The only thing that was a problem was that there was no way for me to enter a shipping address that was different from the billing address. I am purchasing the chair myself, but using it at work (i.e. the company won't pay for the chair). I have to have the chair delivered to my work address, since I won't be at home to receive it during the day. Every time I tried to type in a different shipping address, it also changed the billing address. This was also inconvenient from a payment standpoint, since I prefer to use Paypal, but there was no way to have different shipping and billing addresses. I ended up placing the order by telephone. That said, the woman who helped me was very pleasant and helpful. I am looking forward to trying out my new chair!

Nick was most helpful in addressing my concerns of "which model to select." Once my application was shared with him, his advice was "right on!" Nick also addressed my concern of a prompt delivery (to enable installation by a schedules contractor for the ordered solid surface material counters) was also very satisfactory. Thank you!

My husband gave me a coupon for a new sewing chair for Christmas. I have major back issues and have had a terrible time finding the features I wanted most, forward tilt & lumbar support. I was totally disheartened today when I discovered the chair I'd been waiting a month for from an office supply store had been cancelled. Beginning my search again, I stumbled across Ergodirect, and Christina initiated an online chat and asked me what I was looking for. Christina recommended the Office Master Discovery Back Ergonomic Task Chair, a chair with both lumbar support AND forward tilt! The chair is made in the USA which was another HUGE point in it's favor. Christina walked me through all of the key points AND helped me choose a color that met my qualifications for fun and bright! (magma was my ultimate choice). I actually found the chair for less on another site and asked Christina why I should buy from Ergodirect. Her answer: because we are here for the customer first, to help and make sure they have a good experience. I should also mention Ergodirect has an amazing number of fabrics to choose from. Christina IS the reason I ordered the chair today from Ergodirect, pure and simple. She was friendly, helpful, didn't try to sell me more than she thought I needed, and had a fun sense of humor. To her boss, let me say, you have an awesome employee in Christina! I can hardly wait for my chair!!!

My experience with ErgoDirect today was awesome. I have toiled over the purchase of a mobile workstation for awhile because even though I have a pretty good stationary work-from-home set-up, the state-wide telework for non-essential workers means my stationary work station is more regularly used by other family members, so I needed a second solution. After all my research I landed at the ErgoDirect website because the pricing was the BEST of the listed resellers. The default shipping cost came up higher than most, however, so I gave a call to gain some understanding. Christina took my call, was very friendly and understanding and within minutes assessed what I needed, provided next steps and a potential solution. Just like that. She mentioned it would require a quick response from the shipping department and was comfortable indicating they'll likely support a quick response as well even near the end of the day (shout out to the shipping department who never gets enough props!). She knew I was looking to make my purchase today and get this off my plate, if possible. She provided me with a clear understanding of what would happen once we got off the phone, how I would next hear from her and be able to complete my order, if I decided to go with ErgoDirect. Everything she said happened the way she said it would. The follow-up quote and direct link to order made it SO EASY...I ordered right away!! Amidst all this pandemic craziness it was refreshing to focus on the transaction, receive friendly service and save quite a bit of money because Christina was willing to assist me. Thank you very much for a positive experience!

I had placed an order for a monitor arm. The item had not shown up so I called to check on the status. Turns out the item had not shipped. But, they took care of it right away and had it sent out next day. I have several products from Ergodirect, and have always been happy with their customer service.

I was very pleased with the help I received from Ergo Direct. I sent in a query from the website and received a prompt email back. The associate who responded to my query was very professional and answered every question I had (many specific questions over several emails), which made it very easy to make an informed purchase. The prices were also comparable with other sources for the same product on amazon.

I was impressed at how helpful Nazan was. She went the extra mile to verify the chair and options available to me. I wanted to replace a old, probably 10+ years old chair that held up well for most of that time. Recently, with cats and grandkids, 1 arm rest developed a crack and the fabric was no longer pristine after hard use and daylight through the window. I loved that chair. BC-44, was nicely adjustable for my size. Many chairs are designed for men than women. The price on BC-44 today was good, and Nazan truly went the extra miles. I look forward to receiving the chair when built. If the delivery and quality are as good as with my previous chair plus the excellent staff work done for me to order online, I will be completely happy.

It was a very good experience...and when I had questions I was able to pick up the phone and your personnel were so knowledgeable and helpful. It's not like I have ever ordered a office chair before...it was always pointing and made a grunting noise for the chair that looked like it would work. It was great to work with your people! Looking forward to my new custom chair that is being built to my specs. I know that Control Room Operators are extremely happy with the new chairs that they received last month!

ErgoDirect should be considered the defacto, go to source for ordering custom chairs. There are just so many online chair retailers and ErgoDirect is the only one that I have seen thus far who walk you through every step of the process and never lose patience if you change your mind about configurations, colors, fabrics, etc. They are the best! Christine was my customer service rep and she far exceeded my expectations during the whole process from pre-order questions to multiple custom quotes to the final ordering procedure. She was super patient, professional and very friendly. ErgoDirect would be my only choice for future chair orders. Save yourself the headache and endless searches and just order from ErgoDirect.

Very Easy to deal with.