Ergonomics for Comfort, Productivity, Health

Excellent customer service. Responsive, helpful, knowledgeable representative.

Easy to find what I needed, easy to check out, helpful sales rep facilitated tax exempt purchase.

My experience with ErgoDirect has been extremely pleasant. Christina Davis assisted me with the purchase. She walked me through each step, answered all of my questions very quickly via email, and sent the fabric swatch samples very quickly. She was quite friendly, professional, and knowledgable about products. I have the same chair at work, with arms, and love it! Christina helped me further customize my personal chair for home use, which will fit my height better, and have no arms which might be in the way for my home desk and projects. I am very much looking forward to receiving the chair that was scheduled to arrive today, but did not because FedEx came while we were at work this morning. The delivery process with FedEx is proving to be somewhat frustrating, since a signature, in person, is required. My husband and I both work, and I have not been able to arrange pick up at a FedEx center. Hopefully, my husband will be home tomorrow when they try re-delivery. If we could have had the option to leave a signed form on our door, which would have allowed FedEx to leave the box for us behind our hedge in front upon redelivery, it would have been greatly appreciated. Or, if we could have communicated with FedEx to have them hold the package at a FedEx center, that would have been fine, too. But they require that you register, and have a customer account before you are able to access their services. That doesn't seem appropriate for this situation. We have had quite a bit of difficulty with FedEx in the past, and prefer USPS or UPS for ease of communication in arranging pick up and redelivery.

I spoke with a very helpful and knowledgeable customer service rep regarding questions on how suitable a stack-able dual monitor arm would be for my application. It turns out the stock product meets my needs, but I felt very comfortable in ordering in that he was very willing to work with me to explore other options should the first monitor arm not work out.

When I placed my order online I entered the incorrect expiration date on my credit card. I received an email right away from Maria saying I needed to call in with the correct information. I spoke with Jake who was courteous, professional, friendly and quick. Great customer service!

I sent a chat hoping that someone could help me with our sit/stands. We needed to raise the station so the keyboard was at the correct height. The employee was complaining that when she was standing her wrists were bent and hurting, so I wanted to know if it was possible to raise it higher. They were very helpful, and we appreciated all of their help, so we are using our sit / stands correctly. We have purchased 12 of them for our employees in our office. Two of them were not raising to the proper height for the employee to use them correctly. Thank you so much for you assistance, it is greatly appreciated.

Fantastic! Christina was very quick to get me the information that I needed and it was very thorough and detailed. This will help me and my customer decide on what equipment we'll need. Much appreciated, Harris

It was excellent

Excellent! The website was easy to work with & understand. We have ordered from ErgoDirect many times before, & have never had any problems at all. Our Sales Rep. Christina Davis was very helpful, kind & professional in exceeding our expectations in a fast & courteous manner.

Like most of you, I am working from home via Zoom. I am fortunate to have good space and light. What I did not have was a great chair to use at a computer all day. I had some aches and pains that I had never experienced. My husband, who works for Google, is also working from home. He, too, developed discomfort. Checking out resources suggested by the Google internal sources, we went exploring chair and office options. The person and place suggested were Nick at ErgoDirect, San Carlos ([email protected], 650-654-4300). We went. Nick was amazing. He spent an extensive amount of time listening to what we each needed, showing us options, with no sales pressure, and then let us leave with suggestions he sent to us to consider before placing an order. One of the options was a foot rest and he offered that I could try his out before ordering. Every step of the process was totally helpful. We have no relationship with Nick or the business, other than being wildly satisfied customers.