Ergonomics for Comfort, Productivity, Health

Ergodirect is just pretty easy to deal with so far, if it all continues the same, we will be a recurring customer. The customer service is well supportive, good experience as a client.

I received the wrong shipment from the warehouse and sent an email with pictures of my received order to the customer service email. Monday morning I received a call from Jake who was extremely helpful in resolving my problem and tracked down my correct order. He was helpful and kind and pleasant and definitely ensured I will shop again with Ergodirect in the future.

I contacted ErgoDirect about a discontinued product. I had several questions and I revealed in my message that I was not at this time interested in purchasing any of their products. I received a very prompt, courteous and thorough response. My message was forwarded to someone who could provide the detailed information I was requesting. I was very impressed with this service and if in the future I need something that ErgoDirect supplies, I will definitely contact this company.

My experience with ErgoDirect today was awesome. I have toiled over the purchase of a mobile workstation for awhile because even though I have a pretty good stationary work-from-home set-up, the state-wide telework for non-essential workers means my stationary work station is more regularly used by other family members, so I needed a second solution. After all my research I landed at the ErgoDirect website because the pricing was the BEST of the listed resellers. The default shipping cost came up higher than most, however, so I gave a call to gain some understanding. Christina took my call, was very friendly and understanding and within minutes assessed what I needed, provided next steps and a potential solution. Just like that. She mentioned it would require a quick response from the shipping department and was comfortable indicating they'll likely support a quick response as well even near the end of the day (shout out to the shipping department who never gets enough props!). She knew I was looking to make my purchase today and get this off my plate, if possible. She provided me with a clear understanding of what would happen once we got off the phone, how I would next hear from her and be able to complete my order, if I decided to go with ErgoDirect. Everything she said happened the way she said it would. The follow-up quote and direct link to order made it SO EASY...I ordered right away!! Amidst all this pandemic craziness it was refreshing to focus on the transaction, receive friendly service and save quite a bit of money because Christina was willing to assist me. Thank you very much for a positive experience!

Ergo Direct did a great job. Jake Pedrablana did a lot of work for us to fix a problem with our order. Thanks for the great communication in getting our mistake resolved!

Easy

My experience in dealing with Ergodirect and specially with Christina Davis was successful in sourcing our requirement on time, took care of all our needs and answered all of my questions. Thanks Christina for all your kind support and cooperation extended!

Recently part of the arm broke on a chair we had purchased from ErgoDirect. I contacted ErgoDirect and sent them the original purchase receipt. They contacted me right away about getting a replacement part. I sent them a screen shot of the broken part of the chair, and they shipped the replacement part the next day, for no cost. Great customer service. Thanks for your help!

absolutely fantastic, Christina responded quickly, knew where we were in the conversation and seemed to anticipate what I would need. Very refreshing in the world of online retail

I was very impressed by the interest the purchasing department department showed as I made my selection of a new wall mounted stand for two monitors. They were concerned enough that I make the appropriate selection they contacted me personally to make sure I did not overlook some key points. Without their interest and help I am sure I would have made a big mistake. I have never encountered such an attentive group of people in all my years of purchasing electronics online. Thank you very much.