Ergonomics for Comfort, Productivity, Health

The website contains a lot of detailed information and instructions, very practical. If one spends enough time, usually one can find most important information. It would be even better, if the website could offer an image of the selected chair and chair parts, as the selecting process is going on, so that customers have a chance to see what they will get, which often can help them make their final decisions quicker. Personally, I have an OM chair in office, and the quality is great. That's why I decided to buy one for my home office, too.

Timely response by sales person. Thanks!

Very helpful and prompt with their response.

Easy

Excellent customer service very helpful.

Excellent. Warm, personal, mom-and-pop help.

The website is rather basic, and when first shown the options for the office master chairs, was a bit overwhelming. However, the customer support was exceptional. The person was able to give me insight and knowledge on what to choose, and made the process very easy. The customer support was very influential on me choosing the Office Master DB74 over competitors like Steel Case and Autonomous.

I purchased a standing desk from ErgoDirect for our office. I had several questions about the size and obtaining a custom configuration. Christina Davis, the Account Executive I worked with was extremely helpful. She answered the question she knew, and got answers from the manufacturer on thing she didn’t know. As a result, I was able to make an informed decision on the desk we needed. The purchase went smoothly and I was kept informed on the status of my purchase from beginning to end. Unfortunately the desk top was manufactured opposite of what I requested. I contacted Christina sort of expecting the return process to be difficult. Nope, Christina provided the best customer service I’ve experienced in a long time. The error was corrected promptly, I was kept informed of the progress and a follow up to see everything was resolved. It was. The process was simple and prompt. I highly recommend Christina and ErgoDirect if they have products you are considering purchasing. When I need another desk, I’ll be contacting them again.

RESPONSABLE, FAST SHIPPING AND CUSTOMER SERVICES TEAM VERY ACCESSIBLE.

No pressure, very comfortable and accommodating experience. Specifically worked with Nazan who could not have been easier to work with and flexible.