Ergonomics for Comfort, Productivity, Health

Very helpful and prompt with their response.

The Ergodirect website was extremely user friendly, there was never a moment of uncertainty in regards to what the next step should be. I placed an order for a gaming chair, and due to the shipping address being different from the billing address, I received an E-mail to confirm that the order was not fraudulent. The E-mail seemed to be personally typed from an Ergodirect employee; however, upon replying to said E-mail, I received several duplicate messages with no response to the E-mail I sent. This flawed automated E-mail system was an inconvenience and delayed my order by several days. With that being said, after contacting customer service via telephone my order was cleared almost immediately. The customer service was amazingly professional and helpful, quite honestly one of the most pleasant and pain free interactions with a customer service hotline that I've ever experienced.

The website contains a lot of detailed information and instructions, very practical. If one spends enough time, usually one can find most important information. It would be even better, if the website could offer an image of the selected chair and chair parts, as the selecting process is going on, so that customers have a chance to see what they will get, which often can help them make their final decisions quicker. Personally, I have an OM chair in office, and the quality is great. That's why I decided to buy one for my home office, too.

I want to thank you and your company for assisting me in finding exactly the chairs I wanted and for providing all of the specs and definitions. I found your website to be extremely user friendly. It included the largest variety of samples for viewing than any other site I visited. Your initial purchase screen provides a good estimate of the final costs. Your team assisted me online via the chat service before I even made contact with an agent. The agent negotiated to a price that met my cost limitations. I sincerely appreciate all you and your company did for me and I know I only have exactly what I want now because of working with you. My sincerest thanks to your whole company.

My experience with ErgoDirect has been extremely pleasant. Christina Davis assisted me with the purchase. She walked me through each step, answered all of my questions very quickly via email, and sent the fabric swatch samples very quickly. She was quite friendly, professional, and knowledgable about products. I have the same chair at work, with arms, and love it! Christina helped me further customize my personal chair for home use, which will fit my height better, and have no arms which might be in the way for my home desk and projects. I am very much looking forward to receiving the chair that was scheduled to arrive today, but did not because FedEx came while we were at work this morning. The delivery process with FedEx is proving to be somewhat frustrating, since a signature, in person, is required. My husband and I both work, and I have not been able to arrange pick up at a FedEx center. Hopefully, my husband will be home tomorrow when they try re-delivery. If we could have had the option to leave a signed form on our door, which would have allowed FedEx to leave the box for us behind our hedge in front upon redelivery, it would have been greatly appreciated. Or, if we could have communicated with FedEx to have them hold the package at a FedEx center, that would have been fine, too. But they require that you register, and have a customer account before you are able to access their services. That doesn't seem appropriate for this situation. We have had quite a bit of difficulty with FedEx in the past, and prefer USPS or UPS for ease of communication in arranging pick up and redelivery.

Unbelievably good, Christina was fabulous.

Fabulous

Travelers Aid at Reagan National Airport, Washington, DC, has twelve chairs at our Information Desks, all purchased through ErgoDirect. We love the chairs and found them easily on the ErgoDirect webpage. Ordering was easy, chairs arrived quickly. Whenever we have a question the response from Customer Service has been quick and supportive, looking for solutions. Advice is provided on future purchases and that is appreciated. Our next chair order will be from ErgoDirect.

I ended up purchasing an Innovative Arm 7500 from ErgoDirect that is working beautifully! It took two attempts to find an arm that would support the weight of the iMac, and Nick Moshiri of ErgoDirect was wonderful to deal with in that regard. He spent a lot of time helping me to select the correct arm, and when the first one didn't work out, he helped to identify the issue and order another one that worked (the first one didn't support the weight of the iMac). He even made himself available over the weekend to answer any questions I might have while connecting the iMac to the arm. ErgoDirect is a great resource (especially Nick). They have a lot of options to choose from, and Nick can walk them through which options will work best based on needs, space configuration, etc.

Excellent, Christina was wonderful to work with and professional! A pleasure!