Ergonomics for Comfort, Productivity, Health

I got great customer service, the agent was very kind, and solve my problem really fast

I ordered a Neutral Posture 8000 chair (to replace my 15+ year-old 8000) from ErgoDirect. Filling out the on-line order form was easy (and with a ton of options to choose from), and they responded immediately with an expected shipping date. Pricing was good (I shopped around). When parts turned out to be backordered at the manufacturer (the chair was custom-built) and shipping was delayed, their rep was extremely helpful in keeping me apprised as to what was happening and when I could expect shipping. I couldn't have asked for better customer service. It shipped about a week late, but that was not the fault of ErgoDirect. Shipping time (FedEx) from Texas to California was quick (shipped Friday afternoon, arrived the next Tuesday afternoon). It arrived, I unboxed it and assembled it (took about five minutes) and I'm sitting in it now as I type this review. I can happily recommend ErgoDirect and its customer service to anyone looking to purchase items from them.

I had placed an order for a monitor arm. The item had not shown up so I called to check on the status. Turns out the item had not shipped. But, they took care of it right away and had it sent out next day. I have several products from Ergodirect, and have always been happy with their customer service.

It was great, I was helped very fast and excellent customer service. Great experience with them. I will use them again.

Excellent customer service. Responsive, helpful, knowledgeable representative.

I sent a chat hoping that someone could help me with our sit/stands. We needed to raise the station so the keyboard was at the correct height. The employee was complaining that when she was standing her wrists were bent and hurting, so I wanted to know if it was possible to raise it higher. They were very helpful, and we appreciated all of their help, so we are using our sit / stands correctly. We have purchased 12 of them for our employees in our office. Two of them were not raising to the proper height for the employee to use them correctly. Thank you so much for you assistance, it is greatly appreciated.

I always purchase my chairs from Ergodirect. The quality is much better than any where else that I ordered chairs from. Also, their customer service is very good. I like the fact that when I call in somebody is informed about my order and can answer questions and also even make suggestions for what to order or not order. Literally I have been ordering chairs from them for almost 10 years. Thank you for your help.

I was overwhelmed by the choices on the site, so I called. The person who worked with me was very helpful and knowledgeable. I felt confident ordering after our conversation. Thank you!

Office Master chairs have so many options! Nikki was able to advise on various options over chat/email as I was deciding over the weekend. Looking forward to my new chair!

My experience with Jake at ErgoDirect was exceptional. I've devoted my career to providing customer service - and my standards are very high. This is why I wanted to take the time to acknowledge Jake, ErgoDirect and the excellent products and service they provide. If you're considering ErgoDirect products - and service - I highly recommend this company and the heads up staff that makes it so extraordinary. Thanks Jake! Sincerely, Glenn Campbell