Ergonomics for Comfort, Productivity, Health

Excellent customer service. Thank you Jake.

The staff was very helpful and even more more personal! Really loved the product we received. The price was fantastic for the high quality

The website is rather basic, and when first shown the options for the office master chairs, was a bit overwhelming. However, the customer support was exceptional. The person was able to give me insight and knowledge on what to choose, and made the process very easy. The customer support was very influential on me choosing the Office Master DB74 over competitors like Steel Case and Autonomous.

Ordering was very easy. When I inquired about government tax exempt status, I got a very quick response. The best part, though, is how quickly we received what we ordered. I had originally ordered from another vendor in May, only to be constantly told the item was on back order, even though my credit card had been charged in June. I finally canceled that order, ordered from ErgoDirect, and had my merchandise in less than a week!! Kudos to ErgoDirect. I will definitely order again when the need arises!

Ordering was easy. I contacted ED for fabric samples and got excellent customer service. They send me the samples right away. It took me months to get around to ordering because of COVID-19, but I just did (hello, birthday month!). I wish there were better descriptions (perhaps videos?) of the various options, especially the wheels and gliders, because the descriptions don't make sense. (Why would I want a chair NOT to move when I'm using it - how else will I get in/out of it and move it into the correct place at my table/desk?) So I went with the basic gliders - it was just stressing me out trying to figure out which wheels would work for me (this will be my sewing stool - it needs to not move when I'm pressing on the foot control, but move easily when I need to push it back to stand up and go to the iron, then sit back down and scoot back up to the sewing machine again, repeat, repeat, repeat...). The other thing is that it doesn't say how long my order will take to fill and ship. It's a complete mystery. I hunted for this stool because my sewing class at the local college got them new last year, and they were really comfortable and sturdy (I don't do well on stools normally, so I know this one is safe for me). Choosing the fabric, on the other hand, was kind of a nightmare. There's almost TOO much information! We had fun googling some of the terms to make sure we understood them. All of these fabrics are better quality than anything you'll find at a store on a stool made in China, so we went with the color that looked best in my sewing room (though I wish there were more color choices - no mustard/yellow so we went with the Sorrel green). I'm super excited to get my new sewing stool - it's the final touch in my new sewing studio! I know it will last me years and keep me from getting super grumpy after sewing for hours and getting sore from the stool or chair I normally use. Thank you!

Very fast and very accurate! The employee that I spoke to helped me out tremendously and was very kind and offered me the service that I really think is needed everywhere. I will without a doubt be returning for more stuff!

Jake was very pleasant and helpful

Nazan was very helpful in ensuring that the sales tax exemption was applied to our (governmental) institution's purchase.

Fantastic! Christina was very quick to get me the information that I needed and it was very thorough and detailed. This will help me and my customer decide on what equipment we'll need. Much appreciated, Harris

Excellent, Christina was wonderful to work with and professional! A pleasure!