Ergonomics for Comfort, Productivity, Health

I contacted ErgoDirect about a discontinued product. I had several questions and I revealed in my message that I was not at this time interested in purchasing any of their products. I received a very prompt, courteous and thorough response. My message was forwarded to someone who could provide the detailed information I was requesting. I was very impressed with this service and if in the future I need something that ErgoDirect supplies, I will definitely contact this company.

Awsome! Allyza from Ergodirect was very responsive to all my questions. I requested fabric samples and received them very quickly. Then asked for a quote and received it within 24 hours. The online quote approval, order, and purchase process was easy and fast!

The website is rather basic, and when first shown the options for the office master chairs, was a bit overwhelming. However, the customer support was exceptional. The person was able to give me insight and knowledge on what to choose, and made the process very easy. The customer support was very influential on me choosing the Office Master DB74 over competitors like Steel Case and Autonomous.

Timely response by sales person. Thanks!

RESPONSABLE, FAST SHIPPING AND CUSTOMER SERVICES TEAM VERY ACCESSIBLE.

The chat function worked well for me. I had a product that ErgoDirect sold on line and requested if there was an manual for the controls as I was experiencing some difficulty with one of the controls. Maria indicated to me that while there is was not a manual, the online demo and diagram where available for viewing. I indicated I needed more assistance than that and she ask a few probing questions and gave me the manufactures number and let me know I had a 12 year warranty. She went above and beyond in helping me resolve the issue; especially, when I don't have the records of where the chair was purchased. She let me know that a number I gave that was on the bottom of the chair should be sufficient to receive assistance from the manufacturer and gave me her contact information if I need further assistance. Stellar customer service!!

I was very impressed by the interest the purchasing department department showed as I made my selection of a new wall mounted stand for two monitors. They were concerned enough that I make the appropriate selection they contacted me personally to make sure I did not overlook some key points. Without their interest and help I am sure I would have made a big mistake. I have never encountered such an attentive group of people in all my years of purchasing electronics online. Thank you very much.

Thanks to Evert! Excellent customer service with exceptional product.

I worked with Nick Moshiri. I am very impressed with how fast and informative his responses were. He helped me find the measurements, thought aloud with me on what might make sense - pros and cons of various options, priced out various combinations, and found out information from the manufacturer - I just cannot ask for more. And, last but not least, he was super friendly and a pleasure to work with. I will definitely recommend Nick and ErgoDirect to my colleagues.

In short, excellent service--and a very good product. I first spotted this chair a few years ago and contacted customer service about their options..and I had a LOT of questions. I asked about several arms, and I was asking about the back, the cylinder, the cutout...the memory foam...and of course, I requested about a dozen fabric swatches, because--OOH, the choices! I sat on the swatches for probably close to two years before I actually began the purchase. The purchase was simple, and it felt very secure. It wasn't like some places who leave you with a somewhat blank receipt, or like being met in a back alley. The package was fairly sized for the chair I purchased. I was a bit confused on how to assemble the chair, the instructions were a bit unclear and didn't mention the foot ring. All in all, I love my chair! and I couldn't have found the right chair for my custom built desk if it weren't for their customer service. Thanks ErgoDirect!