Ergonomics for Comfort, Productivity, Health

Fabulous

Excellent price, free shipping, good return policy, clear and easily navigable website. I hope their performance matches.

I want to compliment Mirin for being a huge help for a problem I encountered. I ordered, and got, an articulated arm for my computer and when I got it I found that the angled arm I ordered put the screen too high and made the adjustment down difficult against the springs in the arm. I discovered that I should have ordered the arm with the straight arm. Before I started down the path of changing the arm I was thinking, “just return it – it will be easier that way”. I sent in an email requesting a trade of the angled arm I got for a straight arm. In short order Mirin responded saying she could help me. Mirin made me happy I didn’t just return the entire unit which would have left me with no arm for a week or so. In today’s world being treated like a customer is an unusual experience, so I have to compliment her for the very professional way she handled my request. Getting the straight arm made the product perfect for me. The articulating arm operates great when I don’t have it pointing down like I did when I had the angled arm. Thanks Mirin!

Nick was most helpful in addressing my concerns of "which model to select." Once my application was shared with him, his advice was "right on!" Nick also addressed my concern of a prompt delivery (to enable installation by a schedules contractor for the ordered solid surface material counters) was also very satisfactory. Thank you!

I had an amazing experience with Nazan Meysami. They were so helpful and responsive and went above and beyond any experience I have had with Ergodirect thus far. I had several questions and adjustments to the order I needed and each time it was no problem and within minutes I had an update. Great asset to your team and a well deserved, "Great Job" is needed. Thank you, Nazan! You were amazing and so appreciated.

I had such a wonderful buying experience with Nazan. I had been having a great deal of trouble trying to get information I needed from other vendors to make informed choices for the options available for a task chair. I went to ErgoDirect and was very happy to be attended by Nazan. Nazan spent an extensive amount of time listening to what was important to me regarding a chair and showed me all the options that were available. And beyond this, she was very responsive to my many emailed questions I had as I thought more about my needs. Nazan was helpful and patient through every step of the process. She is awesome - truly professional! I was able to sit on a variety of chairs and desks, which was very helpful as I am a short person.

The chat function worked well for me. I had a product that ErgoDirect sold on line and requested if there was an manual for the controls as I was experiencing some difficulty with one of the controls. Maria indicated to me that while there is was not a manual, the online demo and diagram where available for viewing. I indicated I needed more assistance than that and she ask a few probing questions and gave me the manufactures number and let me know I had a 12 year warranty. She went above and beyond in helping me resolve the issue; especially, when I don't have the records of where the chair was purchased. She let me know that a number I gave that was on the bottom of the chair should be sufficient to receive assistance from the manufacturer and gave me her contact information if I need further assistance. Stellar customer service!!

Christina Davis is excellent, quick responsiveness, answered my questions, ddidn't try to up sell me AND gave me a discount. Web site is very easy to use. Good stuff one and all. Now if we can get back to work and they can start building my new, awesome chair.

After buying an Ergotron monitor mount on Amazon, I loved it so much that I decided to buy more equipment directly from Ergo Direct. I prefer supporting manufacturers and small retailers rather than giving my money to Amazon, and I encourage others to do the same. The service I got from Ergo Direct was above and beyond any other e-tailer I've dealt with. Their team helped me choose the best equipment for my exact size and setup. I now have two sit/stand monitor mounts plus a sit/stand keyboard mount that are outstanding. The build quality is top notch with high-quality materials and very few plastics. I will buy from Ergo Direct again, and I recommend them to everyone that needs high quality ergonomic office products.

The service I received from Christina Davis was nothing short of outstanding. Christina, despite the fact that I did not know whether or not I was an existing customer and whether or not my keyboard tray was under warranty, went out of her way to help me get replacement pop beads from WorkRite for my keyboard tray. With such excellent level of customer service, I would not hesitate to call back when the need arise for additional office furniture. Thank you again for a great experience!