Ergonomics for Comfort, Productivity, Health

The chat function worked well for me. I had a product that ErgoDirect sold on line and requested if there was an manual for the controls as I was experiencing some difficulty with one of the controls. Maria indicated to me that while there is was not a manual, the online demo and diagram where available for viewing. I indicated I needed more assistance than that and she ask a few probing questions and gave me the manufactures number and let me know I had a 12 year warranty. She went above and beyond in helping me resolve the issue; especially, when I don't have the records of where the chair was purchased. She let me know that a number I gave that was on the bottom of the chair should be sufficient to receive assistance from the manufacturer and gave me her contact information if I need further assistance. Stellar customer service!!

Travelers Aid at Reagan National Airport, Washington, DC, has twelve chairs at our Information Desks, all purchased through ErgoDirect. We love the chairs and found them easily on the ErgoDirect webpage. Ordering was easy, chairs arrived quickly. Whenever we have a question the response from Customer Service has been quick and supportive, looking for solutions. Advice is provided on future purchases and that is appreciated. Our next chair order will be from ErgoDirect.

The service I received from Christina Davis was nothing short of outstanding. Christina, despite the fact that I did not know whether or not I was an existing customer and whether or not my keyboard tray was under warranty, went out of her way to help me get replacement pop beads from WorkRite for my keyboard tray. With such excellent level of customer service, I would not hesitate to call back when the need arise for additional office furniture. Thank you again for a great experience!

We are fortunate to live near the facility, able to go in to see, and try out the chairs they carry. Nazan Meysami was extremely helpful, assisting with our questions, showing us their inventory of chairs, and how to individualize the chair we selected for my husband with the different options it came with. This was a great customer service experience! I got acquainted with the website over several days and felt comfortable ordering the OM5 with the add ons. The one improvement with the website would be to be able to see the product with the different options you're selecting as you're going through the process. Other than that, this was a 5 star experience and I wouldn't hesitate to recommend this place to anyone who needs a quality ergonomic chair. This was the kind of "ahh" experience when buying great fitting shoes; the moment we sat in this chair, we just knew that this was it!

Jake was very pleasant and helpful

Christina Davis was very professional and knowledgeable of the products for RFM Chairs. Quick and easy. She also had me speak with RFM and I placed the ordered with Ergo Direct online. I am very happy with Christina very respectful. Thank You for making my job easy. Yes ,I will be ordering more chairs from Christina and referring customers to her.

Excellent -- Nick was absolutely fabulous -- really helped me through the process, the product looks wonderful.

Excellent customer service. Responsive, helpful, knowledgeable representative.

Couldn’t ask for better.

I had such a wonderful buying experience with Nazan. I had been having a great deal of trouble trying to get information I needed from other vendors to make informed choices for the options available for a task chair. I went to ErgoDirect and was very happy to be attended by Nazan. Nazan spent an extensive amount of time listening to what was important to me regarding a chair and showed me all the options that were available. And beyond this, she was very responsive to my many emailed questions I had as I thought more about my needs. Nazan was helpful and patient through every step of the process. She is awesome - truly professional! I was able to sit on a variety of chairs and desks, which was very helpful as I am a short person.