Ergonomics for Comfort, Productivity, Health

My experience with Jake was very pleasant, informative and easy. He answered every question, explained the product in a clear and detailed way. He sent me a quote promptly and offered additional assistance if needed.

Christina Davis is excellent, quick responsiveness, answered my questions, ddidn't try to up sell me AND gave me a discount. Web site is very easy to use. Good stuff one and all. Now if we can get back to work and they can start building my new, awesome chair.

I appreciated the extra phone call, before assembly, to clarify the specifics of my order.

Ordering was easy. I contacted ED for fabric samples and got excellent customer service. They send me the samples right away. It took me months to get around to ordering because of COVID-19, but I just did (hello, birthday month!). I wish there were better descriptions (perhaps videos?) of the various options, especially the wheels and gliders, because the descriptions don't make sense. (Why would I want a chair NOT to move when I'm using it - how else will I get in/out of it and move it into the correct place at my table/desk?) So I went with the basic gliders - it was just stressing me out trying to figure out which wheels would work for me (this will be my sewing stool - it needs to not move when I'm pressing on the foot control, but move easily when I need to push it back to stand up and go to the iron, then sit back down and scoot back up to the sewing machine again, repeat, repeat, repeat...). The other thing is that it doesn't say how long my order will take to fill and ship. It's a complete mystery. I hunted for this stool because my sewing class at the local college got them new last year, and they were really comfortable and sturdy (I don't do well on stools normally, so I know this one is safe for me). Choosing the fabric, on the other hand, was kind of a nightmare. There's almost TOO much information! We had fun googling some of the terms to make sure we understood them. All of these fabrics are better quality than anything you'll find at a store on a stool made in China, so we went with the color that looked best in my sewing room (though I wish there were more color choices - no mustard/yellow so we went with the Sorrel green). I'm super excited to get my new sewing stool - it's the final touch in my new sewing studio! I know it will last me years and keep me from getting super grumpy after sewing for hours and getting sore from the stool or chair I normally use. Thank you!

Excellent, personalized care. I was able to sit in some of the chairs I was interested in, sit at the desks I was considering and see the multiple options for both.

Ordering was very easy. When I inquired about government tax exempt status, I got a very quick response. The best part, though, is how quickly we received what we ordered. I had originally ordered from another vendor in May, only to be constantly told the item was on back order, even though my credit card had been charged in June. I finally canceled that order, ordered from ErgoDirect, and had my merchandise in less than a week!! Kudos to ErgoDirect. I will definitely order again when the need arises!

I recently called and spoke with Christina. She was extremely professional and knowledgeable. I am a nurse with neck and back problems and really needed the perfect ergonomic solution. She quickly helped me choose the right product. I was going to order the wrong item and she helped me avoid doing that by knowing the product and helping me choose the correct options. She was so nice and patient with all my questions and sent me multiple quotes. Extremely professional and courteous service. I will definitely be buying my future products from your company.

The customer service rep that I was dealing with was very helpful. I needed my product in a quick time period so I had been asking about next day delivery. The gentleman that helped me go right on in and got back to me in a very timely manner. Not only did he save me by not having to pay for next day air he was able to get a rush on my product from the manufacturer that way I did not have to pay the huge up charge to have it in time. It was a great job by him and very appreciated. I would highly recommend.

Great service from Jake today. We had to duplicate an order from several years back and he was very helpful!

Jake at ERGODIRECT was very patient and delivered excellent customer service and our order is on the way now. Thank you Jake! :)