Ergonomics for Comfort, Productivity, Health

I just had a fantastic experience with ErgoDirect. I called in a bit of a panic because I discovered that we failed to order 20 monitor arms for a big AV project. The challenge was that we were going to be closing our campus the following week for the Winter Break, and would not be able to receive deliveries. I needed the product by the end of the week. I thought this was an impossible task, but I called and spoke with Nick Moshiri, Senior Account Executive. To my surprise, he said that this would be no problem. He confirmed that he had a sufficient quantity of the product in the warehouse, and because they are only about 80 miles from me I could easily receive them by the end of the week. This was at about 9:30 on a Monday morning. I rushed the purchasing process through at my end, and by 2:30 PM that same day I received shipping confirmation with tracking numbers. Nick drove the entire process. It made my day for sure. I could not have asked for better customer service. Thanks Nick and ErgoDirect?

I had trouble with tax being taken off my order, but customer service was there to help me. Nazan did a great job!

I loved it. They were really very helpful guiding me to try and select the right chair and stand-up station I needed. I highly recommend them. And after using the station for a week I can say I am already feeling better and my back pain has reduced. THANKS!

Great staff, excellent consultation skills and product knowledge as well as fantastic follow up! Christina could not have done more - she was proactive for all my questions! What a great experience for a first timer!

The website is clear, easy to navigate and informative. The product is great and customer service was very helpful in answering my questions and getting the help I needed.

I just wanted you to know how pleased I am with my chair. I was delighted to find a tall drafting chair I could customize and at such a good price. You sent a few sample swatches of fabrics I requested. I selected a fabric to match my decor and ordered and received the chair so quickly. The chair was easy to assemble (although the instruction sheet did not match my model exactly). And I am very pleased with the quality, look, and functionality. Thank you for your excellent customer service and product offerings.

Although the manufacturer delivered a broken product, ErgoDirect was very responsive and they provided me timely updates which was great!

Phenomenal! Immediate response to my email inquiry with parts quote attached. Speedy over night delivery was crucial! Mirin Riddell,, Customer Service Manager, handled every phase of our order and we are very grateful for this.

My experience with Jake at ErgoDirect was exceptional. I've devoted my career to providing customer service - and my standards are very high. This is why I wanted to take the time to acknowledge Jake, ErgoDirect and the excellent products and service they provide. If you're considering ErgoDirect products - and service - I highly recommend this company and the heads up staff that makes it so extraordinary. Thanks Jake! Sincerely, Glenn Campbell

Recently part of the arm broke on a chair we had purchased from ErgoDirect. I contacted ErgoDirect and sent them the original purchase receipt. They contacted me right away about getting a replacement part. I sent them a screen shot of the broken part of the chair, and they shipped the replacement part the next day, for no cost. Great customer service. Thanks for your help!