Ergonomics for Comfort, Productivity, Health

My experience with ErgoDirect today was awesome. I have toiled over the purchase of a mobile workstation for awhile because even though I have a pretty good stationary work-from-home set-up, the state-wide telework for non-essential workers means my stationary work station is more regularly used by other family members, so I needed a second solution. After all my research I landed at the ErgoDirect website because the pricing was the BEST of the listed resellers. The default shipping cost came up higher than most, however, so I gave a call to gain some understanding. Christina took my call, was very friendly and understanding and within minutes assessed what I needed, provided next steps and a potential solution. Just like that. She mentioned it would require a quick response from the shipping department and was comfortable indicating they'll likely support a quick response as well even near the end of the day (shout out to the shipping department who never gets enough props!). She knew I was looking to make my purchase today and get this off my plate, if possible. She provided me with a clear understanding of what would happen once we got off the phone, how I would next hear from her and be able to complete my order, if I decided to go with ErgoDirect. Everything she said happened the way she said it would. The follow-up quote and direct link to order made it SO EASY...I ordered right away!! Amidst all this pandemic craziness it was refreshing to focus on the transaction, receive friendly service and save quite a bit of money because Christina was willing to assist me. Thank you very much for a positive experience!

I sent a chat hoping that someone could help me with our sit/stands. We needed to raise the station so the keyboard was at the correct height. The employee was complaining that when she was standing her wrists were bent and hurting, so I wanted to know if it was possible to raise it higher. They were very helpful, and we appreciated all of their help, so we are using our sit / stands correctly. We have purchased 12 of them for our employees in our office. Two of them were not raising to the proper height for the employee to use them correctly. Thank you so much for you assistance, it is greatly appreciated.

My experience was more than exemplary due to the assistance of Christina Davis. Christina answered every inquiry I had with utmost care and professionalism. I truly appreciate her honesty above all when I requested her opinion on various topics. The feeling I had following the conclusion of each one of our interactions was one of exuberance and positivity.

Nick was most helpful in addressing my concerns of "which model to select." Once my application was shared with him, his advice was "right on!" Nick also addressed my concern of a prompt delivery (to enable installation by a schedules contractor for the ordered solid surface material counters) was also very satisfactory. Thank you!

Fabulous

Great customer service ensuring my order was correct

Loved it. Christina did a fantastic job researching my request and provided a solution. She followed through! That does not happen very often. Thanks for a great experience shopping.

Recently part of the arm broke on a chair we had purchased from ErgoDirect. I contacted ErgoDirect and sent them the original purchase receipt. They contacted me right away about getting a replacement part. I sent them a screen shot of the broken part of the chair, and they shipped the replacement part the next day, for no cost. Great customer service. Thanks for your help!

I appreciated the extra phone call, before assembly, to clarify the specifics of my order.

My experience with ErgoDirect has been extremely pleasant. Christina Davis assisted me with the purchase. She walked me through each step, answered all of my questions very quickly via email, and sent the fabric swatch samples very quickly. She was quite friendly, professional, and knowledgable about products. I have the same chair at work, with arms, and love it! Christina helped me further customize my personal chair for home use, which will fit my height better, and have no arms which might be in the way for my home desk and projects. I am very much looking forward to receiving the chair that was scheduled to arrive today, but did not because FedEx came while we were at work this morning. The delivery process with FedEx is proving to be somewhat frustrating, since a signature, in person, is required. My husband and I both work, and I have not been able to arrange pick up at a FedEx center. Hopefully, my husband will be home tomorrow when they try re-delivery. If we could have had the option to leave a signed form on our door, which would have allowed FedEx to leave the box for us behind our hedge in front upon redelivery, it would have been greatly appreciated. Or, if we could have communicated with FedEx to have them hold the package at a FedEx center, that would have been fine, too. But they require that you register, and have a customer account before you are able to access their services. That doesn't seem appropriate for this situation. We have had quite a bit of difficulty with FedEx in the past, and prefer USPS or UPS for ease of communication in arranging pick up and redelivery.