Ergonomics for Comfort, Productivity, Health

Easy

Like most of you, I am working from home via Zoom. I am fortunate to have good space and light. What I did not have was a great chair to use at a computer all day. I had some aches and pains that I had never experienced. My husband, who works for Google, is also working from home. He, too, developed discomfort. Checking out resources suggested by the Google internal sources, we went exploring chair and office options. The person and place suggested were Nick at ErgoDirect, San Carlos ([email protected], 650-654-4300). We went. Nick was amazing. He spent an extensive amount of time listening to what we each needed, showing us options, with no sales pressure, and then let us leave with suggestions he sent to us to consider before placing an order. One of the options was a foot rest and he offered that I could try his out before ordering. Every step of the process was totally helpful. We have no relationship with Nick or the business, other than being wildly satisfied customers.

Jake was very pleasant and helpful

I’m a new customer, just placed an order through the ErgoDirect team, have been extremely pleased with the service to date. I only reached out to ErgoDirect because a competitor (CDW), a major online player, who’s price was ~30% better, was temporarily out of stock. I wanted to inquire about a price match, given that they had stock. The customer account executive was extremely helpful, only asking for the competitor product information. Ultimately, once the shipping costs (free shipping from ErgoDirect) were taken into account, ErgoDirect was ~17% better priced, and immediately available. The overall order cost was very minimal ($36), which only enhanced my opinion of the customer service and continued follow up. I’ve written less than ten online reviews ever, but felt compelled to recognize the service I received. The team members went above and beyond to earn my future business, and ultimately this review. Looking forward to future orders!

The customer service representative, Jake, did a fantastic job providing a timely quote. After I placed the order, he followed up multiple times to insure delivery and satisfaction of the product. He was very knowledgeable of the products and helped me select the right one for my needs. I would certainly recommend Ergodirect for anyone considering using multiple monitors!

I cannot begin to express how impressed I am with EroDirect and Nick!. I needed information to help me determine the correct desk mount arms to purchase and possible mount possibilities, etc. (I am a newbie at this and was very hesitant to call.) It was the easiest and most helpful call I have experienced. When Nick answered my call, he immediately knew how to help and guide me for our office needs. He was patient, very knowledgeable, took the time to research the monitor and mini PC weight, explained how to mount, what was included with the selection, etc. Most reps would never spend the time he did to ensure I was ordering the correct product. He is amazing! We ordered 24, Innovative 7Flex104i Monitor Arms, installed all without any issues. We are very pleased with these arms. Thank you for EXCELLENT SERVICE. If every rep I call was as helpful and knowledgeable as Nick, my job would be much easier. Thank you!

Nick was excellent on the phone, stayed on the phone while I placed my order online, provided excellent advice, didn't try to sell me anything I didn't need, and all this on a Sunday! Very happy with the experience. Would recommend this company to anyone.

Ergo Direct did a great job. Jake Pedrablana did a lot of work for us to fix a problem with our order. Thanks for the great communication in getting our mistake resolved!

Nazan provided excellent customer service. I needed an order shipped within two days and she called the local warehouse to see if the item was in stock. When it was not, she helped expedite the processing and provided the option for overnight shipping if given a FedEx account number to get it here as soon as possible. She was professional, helpful and I appreciate the prompt, personalized service I received. Thank you for making the purchasing experience such a breeze!

My experience with ErgoDirect today was awesome. I have toiled over the purchase of a mobile workstation for awhile because even though I have a pretty good stationary work-from-home set-up, the state-wide telework for non-essential workers means my stationary work station is more regularly used by other family members, so I needed a second solution. After all my research I landed at the ErgoDirect website because the pricing was the BEST of the listed resellers. The default shipping cost came up higher than most, however, so I gave a call to gain some understanding. Christina took my call, was very friendly and understanding and within minutes assessed what I needed, provided next steps and a potential solution. Just like that. She mentioned it would require a quick response from the shipping department and was comfortable indicating they'll likely support a quick response as well even near the end of the day (shout out to the shipping department who never gets enough props!). She knew I was looking to make my purchase today and get this off my plate, if possible. She provided me with a clear understanding of what would happen once we got off the phone, how I would next hear from her and be able to complete my order, if I decided to go with ErgoDirect. Everything she said happened the way she said it would. The follow-up quote and direct link to order made it SO EASY...I ordered right away!! Amidst all this pandemic craziness it was refreshing to focus on the transaction, receive friendly service and save quite a bit of money because Christina was willing to assist me. Thank you very much for a positive experience!