Cancellation/Change Policy

Order changes or cancellations must be received within 24 hours of order placement.

A 25% fee may apply to orders changed or cancelled after 24 hours. Refunds may not be available to orders changed or cancelled if products have shipped, or undergone any stage of production prior to 24 hours.

Please contact us by email ([email protected]) or phone (1-888-456-3746) with any questions or concerns.

Return Policy

ErgoDirect understands that in some circumstances, our customers will need to return items ordered. ErgoDirect reserves the right to determine the eligibility of each return. However, the following conditions must always be met:

Product is in brand new, saleable condition in original packaging, or was defective-on-arrival (non-repairable).
Customers contact ErgoDirect through email ([email protected]) or phone (1-888-456-3746) to request a Return Merchandise Authorization (RMA) number. No credit will be issued for products returned without a valid RMA number.
Products meet manufacturer conditions outlined below.
The RMA number issued is written on the return package.
Customer pays return shipping fees unless product was defective-on-arrival.

ErgoDirect does not accept returns or exchanges for the following products:

Keyboards and mice that have been opened, plugged in, and used.
The following special order/custom-made/call for price products (including but not limited to) :
- Ergotron carts
- Humanscale chairs
- Neutral Posture chairs
- Officemaster chairs
- SIS desks
- Workrite desks

Please call us at 1-888-456-ERGO (3746) for all return details.

Manufacturer Conditions of Returned Products

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 20% of original price paid

Adesso

Product is new in original packaging
Product is returned within 30 days of receipt

AFC Industries

Product is like-new, re-sellable in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

Amico

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 35% of original price paid

AnchorPad

Product is unused in new condition, and in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

Anthro

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

Archelon

Product is new in original packaging
Product is returned within 30 days of receipt

Balt

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

Chief

Product is in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 15% of original price paid

Cotytech

Product is new and factory-sealed and unopened merchandise within 30 days of your purchase date. If the product is found to be defective within the first fourteen [14] days after receipt of delivery, you may return the merchandise for an exchange. You must return the defective product within 14 days of Return Authorization Number. Please include a detailed written description of the defect and how to replicate the problem. Merchandise found to be non-defective will be subject to a 15% restocking fee. Additional fees may be assessed for missing hardware.
Returned merchandise must include all factory packed accessories in the original carton with all UPC and Bar Codes intact. Incomplete returns will receive a reduced credit reflecting any missing accessories. Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.

D&D Security

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 20% of original price paid

ErgoDirect

Returns on open boxes will not be accepted.
Product is sealed in new, original packaging. It has not been opened.
Product is returned within 30 days of receipt
Ask for RMA (Return Merchandise Authorization) before you ship any products.
The "no open-box returns" only applies to compatible and perfectly working product. If the product arrived damaged or defective, we will be responsible for the return and replacement.

Ergotech

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will not pay a re-stocking fee

Product is used or missing parts
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

Ergotron

Returns on open boxes will not be accepted.
Product is sealed in new, original packaging. It has not been opened.
Product is returned within 30 days of receipt.
Customers will pay for shipping back the sealed, unopened products. Please call us for RMA (Return Merchandise Authorization) before you ship any products.
The "no open-box returns" only applies to compatible and perfectly working product. If the product arrived damaged or defective, we will be responsible for the return and replacement.

Fox Bay

Product is like-new, re-sellable in original packaging
Product is returned within 30 days of receipt

Global Industrial

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 15% of original price paid

Goldtouch

Product is new, never opened
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 15% of original price paid

Product is like new, but box has been opened
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 50% of original price paid

Health Postures

Product is like-new, re-sellable in original packaging
Product is returned within 30 days of receipt

Humanscale

Product is like-new, re-sellable in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 10% of the original price paid for any items returned after they have shipped
Customer will pay 10% cancellation fee of the original price paid for any cancellation or changes to orders of Humanscale products

Innovative

Standard items totaling value of $1000 or less will incur no restocking fee if they are returned in like-new, re-saleable condition in original packaging and received by the warehouse within 30 days from the date the item shipped. If received past 30 days, a restocking fee up to 25% will apply.
Standard items totaling value of more than $1000 may be returned in like-new re-saleable condition within 30 days from the date the item shipped - a 25% restocking fee applies.

Intellaspace

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

ISE

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

Jobri

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

Kinesis

Less than 5 products are being returned
Products are like-new, re-sellable in original packaging
Product is returned within 30 days of receipt
Customer will not pay a re-stocking fee

More than 5 products are being returned
Products are like-new, re-sellable in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 15% of original price paid

Luxo

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

Luxor

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

Neutral Posture

Products are only returnable on a case-by-case basis; customers must call ErgoDirect (1-888-456-3746) to discuss return possibility
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 30% of original price paid

OM Seating (Office Master)

Products are only returnable on a case-by-case basis. Most chairs are custom-made and non-returnable. Customers must contact [email protected] or call ErgoDirect (1-888-456-3746) to discuss return possibility
Please inspect for any damages or missing items within 10 Days after receiving the order
There is no return on Office master Accessories
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% to 50% of original price paid

Peerless-AV

Product is in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

Plantronics

Product is new in original packaging
Product is returned within 30 days of receipt

Premier Mounts

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 10% of original price paid

Prestige

Product is like-new, re-sellable in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 20% of original price paid

Safco

Product is like-new, re-sellable in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

SIS

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 20% of original price paid

Softworqs

Product is like-new, re-sellable in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 5% of original price paid

SpaceCo

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 25% of original price paid

Vuryte

Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 20% of original price paid

Workrite

Product is not a table
Product is new in original packaging
Product is returned within 30 days of receipt
Customer will pay a re-stocking fee of 20% of original price paid

Ziotek

Product is like-new, re-sellable in original packaging
Product is returned within 30 days of receipt

Refunds and Credits

Refunds on returned items will be issued:

Once product has been received and inspected
In the same payment form as tendered at time of purchase
- Please allow 5-7 days for a credit to appear in your account
- For check payments, refund checks will be issued 10-14 business days after the original payment was received

Exchanges

ErgoDirect cannot issue a straight exchange. Please follow the return guidelines for the product you wish to return, then make a new order for the desired product.

Warranty Policy

Please note that detailed warranty information is available on individual product pages.

All of our products have manufacturer's limited warranty. Manufacturers offer 30 days to lifetime limited warranties depending on the product. Please visit manufacturer websites or contact ErgoDirect at 1-888-456-3746 for more information on product warranties.

ErgoDirect is not liable if the manufacturer/distributor fails to perform warranty service.

ErgoDirect will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. ErgoDirect's liability is limited to the monetary value of the merchandise.